General Optical Council

Public survey 2009

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  1. The GOC is carrying out this survey to find out how much you know about who we are and what we do, and how we can improve awareness of our responsibilities amongst the public – whether you’re a patient or not.

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  3. Q1) Do you know what the GOC does?
  5. If you don't know what the GOC does, you may wish to read our leaflet About Us.

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  7. Q2) Which aspects of our work do you think are important to publicise? (please rank these statements 1-5, where 1 is the most important, and 5 is the least important)

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  14. Q3) Where would you like to see this information? (tick all that apply)

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  20. Q4) How useful would it be if opticians wore a badge which included their GOC registration number?

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  23. Q5) How useful would it be if opticians had to display their qualifications and GOC registration number in the practice?

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  26. Q6) What information would you like to be able to find out about an optician? (Tick all that apply)

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  29. Q7) Have you ever had concerns about the conduct or performance of an optician?

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  32. Q8) If yes, did you make a complaint?

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  35. Q9a) If yes, who did you complain to?

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  38. Q9b) Were you satisfied with the outcome?

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  41. Q10) If no, why not? (Go to Q12)

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  44. Q11) What stopped you from making a complaint?

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  47. Q12) What would make the complaints process easier for patients?

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  50. Q13) What other information or services would you like to receive from us?

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  57. Are you replying as a representative of an organisation? If so, please let us know:

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  62. Because we value your input, we would like to contact you occasionally to let you know when we launch consultations and to invite you to future events. We will not pass your data on to any third party. Please tick here if you do not wish to be contacted in this way about the GOC's consultations.

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