2019-20 archived consultation: Draft Strategic Plan 2020-2027


17 Jan 2020


17 Dec 2019

This consultation was previously hosted on our consultation hub. We have moved it here as part of archiving.

We asked

We asked stakeholders for their views on our new draft strategic plan. 

You said

Thank you for all your feedback. We have considered all the comments we recieved and this has helped us to finalise the plan. 

We did

On 1 April 2020 our new strategic plan came into force.

Our ‘Fit for the future’ strategy for 1 April 2020 to 31 March 2025 describes what we plan to do over the next five years to achieve our vision of being recognised for delivering world-class regulation and excellent customer service.

2020 has proven to be an unprecedented time for the optical professions and we did not anticipate that our strategic plan would be published during such extraordinary circumstances.

COVID-19 has impacted the way we currently regulate and will no doubt impact the future of the optical professions and in turn, our strategic plan. Therefore, as we continue to monitor the situation, we will revisit this plan after one year.

The three main strategic objectives for the next five years are:

  • Delivering world-class regulatory practice
  • Transforming customer service
  • Building a culture of continuous improvement
Original consultation


This consultation seeks stakeholder views on our draft strategic plan, which describes what we plan to do over the next six years from April 2020.

In developing our draft strategic plan, we have consulted and taken on board feedback from GOC staff, the GOC Council and advisory committees. We would now like to hear your views on the draft plan to help us finalise it.

We encourage you to read the whole draft strategic plan first before answering the questions. It would be helpful for us to hear your views on all the questions, but you are free to respond to as many or as few as you choose. The consultation questions focus on the following areas:

  • Mission, vision and values
  • New challenges and opportunities
  • Looking forward
  • What will success look like?
  • Equality, diversity and inclusion

Download the draft strategic plan here.

We will aim to publish the final strategic plan in March 2020.

What happens next

The feedback provided by our stakeholders as part of this consultation survey will be analysed and as a result, the guidance may be clarified, amended or expanded.