Our strategic plan

Our ‘Fit for the future’ strategy for 1 April 2020 to 31 March 2025 describes what we plan to do over the next five years to achieve our vision of being recognised for delivering world-class regulation and excellent customer service.

The three main strategic objectives are:

• Delivering world-class regulatory practice
• Transforming customer service
• Building a culture of continuous improvement

Download a copy of our Strategic Plan for more information.

Business Plan 2022-23

Within this Business Plan, we outline the work programmes we aim to deliver to achieve our vision of being recognised for delivering world-class regulation and excellent customer service.

The key work programmes that will be undertaken for each objective are:

World-class regulatory practice

• Develop business case for legislative reform following our call for evidence on changing the Opticians Act, including any additional research required or development of policy positions;
• Develop and consult on new standards of practice;
• Publish and implement new education and training requirements, as part of the Education Strategic Review;
• Implement new Continuing Professional Development scheme.

Transforming customer service

• Develop and implement a customer care and engagement strategy;
• Launch new MyGOC website for registrants;
• Review communications strategy and launch revised corporate branding;
• Implement new illegal practice strategy and protocol.

Continuous improvement

• Development of CRM to support regulatory functions;
• Develop and implement a secure portal to share information with external parties involved in fitness to practise, registration and qualification approval and quality assurance, as well as Council and committees;
• Develop and implement a People Plan.

Download the full 2022-23 Business Plan and Budget for more information.