Our strategic plan

Our ‘Fit for the future’ strategy for 1 April 2020 to 31 March 2025 describes what we plan to do over the next five years to achieve our vision of being recognised for delivering world-class regulation and excellent customer service.

The three main strategic objectives are:

  • Delivering world-class regulatory practice
  • Transforming customer service
  • Building a culture of continuous improvement

Download a copy of our Strategic Plan for more information.

Business Plan 2021-22

Within this business plan, we outline the work programmes we aim to deliver to achieve our vision of being recognised for delivering world-class regulation and excellent customer service.

The key work programmes that will be undertaken for each objective are:

World-class regulatory practice

  • Standards
  • Education Strategic Review
  • Continuing Education and Training (CET) Review
  • Legislative Reform

Transforming customer service

  • Customer service strategy
  • Fitness to Practise case improvement
  • IT improvement strategy

Continuous improvement

  • Investment in IT infrastructure
  • People plan and efficiency programme

Download a copy of our business plan for more information.