Acceptable Behaviour when communicating with the GOC policy

Document

These files may not be suitable for users of assistive technology. If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email governance@optical.org. Please tell us what format you need.

Summary

Guidance on how the GOC handles unacceptable and unreasonable behaviour towards our employees carrying out their duties. This behaviour may be through phone, written communication and face to face conversation. It explains what is deemed unacceptable and unreasonable and what processes are put in place to manage this.

Published

August 2015, updated April 2016