Fit for the future - strategic plan 1 April 2020 to 31 March 2025

Document

• Fit for the future - strategic plan 1 April 2020 to 31 March 2025

Summary

Our ‘Fit for the future’ strategy for 1 April 2020 to 31 March 2025 describes what we plan to do over the next five years to achieve our vision of being recognised for delivering world-class regulation and excellent customer service.

The three main strategic objectives are:

• Delivering world-class regulatory practice
• Transforming customer service
• Building a culture of continuous improvement

Published

April 2020