Fit for the future - strategic plan 1 April 2020 to 31 March 2025
Our ‘Fit for the future’ strategy for 1 April 2020 to 31 March 2025 describes what we plan to do over the next five years to achieve our vision of being recognised for delivering world-class regulation and excellent customer service.
The three main strategic objectives are:
- Delivering world-class regulatory practice
- Transforming customer service
- Building a culture of continuous improvement