Contact us
Telephone
Our telephone number is 020 7580 3898.
Some calls may be directed to staff working remotely. There may occasionally be background noise and we will only answer calls where staff are able to talk confidentially. This may mean call waiting times are longer than you might usually expect. If we can’t answer your call, you’ll be able to leave a message and we will get back to you as soon as possible.
Please find a list below of emails for each department.
Registration
If you are looking for information on registering, restoring or renewing as a fully qualified individual, student, or business, visit the Registration section or email [email protected]
For registration enquiries from persons who obtained their qualifications outside of the UK, email [email protected]
Fitness to practise
To understand more about our fitness to practise procedures or to raise a complaint against a registered person/ business, visit Raising Concerns or email [email protected]
Hearings
If you are looking for information on attending a fitness to practise hearing or interested in observing an upcoming event, visit Hearings or email [email protected]
Education
If you are looking to begin a career in optics, want to know what to study and where, or are an education provider, visit Education or email [email protected]
Continuing professional development
If you are a registrant and want to find out about CPD, how to log your CPD points, or your CPD requirements, visit CPD: Information for Registrants or email [email protected]
If you are a CPD provider or are considering becoming one, visit CPD Providers or email [email protected]
Standards
To find out more about specific standards of practice for the optical profession, and optical businesses, visit Standards or email [email protected]
Communications/media enquiries
For press/speaker enquiries or queries on using our brand or other materials, email [email protected]
Governance
If you require information about our governing structure, our committees, or how we engage with registrants, the public, and other stakeholders, visit Governance or email [email protected]
If you require information about our member recruitment, appointment process, or wish to be added to our mailing list, email [email protected]
Other enquiries
If you have been requested to attend our office by a team member and require travel and accommodation, email [email protected]
For all other enquiries or services we provide, email [email protected]
Please note: We respond to messages 9am-5pm Monday to Friday.
Visiting our offices
Our address
Part floor 29, One Canada Square
Canary Wharf
London
E14 5AA
E: [email protected]
Office hours
9:00 - 17:00 Mon – Thurs
9:00 - 16:45 Fri
Our office is a short walk from Canary Wharf station. The area is well served by the TfL Underground and local buses - see www.tfl.gov.uk for details. See Parkopedia for details and prices of nearby car parks. Please be aware that the office is in the central London congestion charging zone.
Social media
To keep up to date with the latest news and developments follow us on social media:
Concerns about a registered optical professional
If you would like to raise a concern about registered optical professional, please visit our 'Raising concerns' section for more information, please do not raise your complaint through social media.
Corporate complaints policy
This policy outlines how you can raise a complaint or provide feedback about our policies, processes, employees, members or others working for us.