Raising concerns about a professional or business

We take concerns raised with us seriously. Here you will find details on how you can raise a concern, the type of concerns we can investigate, and the actions we can take to protect public safety and confidence.

How to raise a concern about an optician

Guidance on raising a concern about an optical professional or business and the steps we take to investigate that concern.

How we investigate a concern

The steps that are taken after a concern has been raised with us.

Other concerns we can investigate

An outline of our work around illegal practice and how to raise a complaint about it.