Senior Management Team

Leonie was previously the GOC’s Director of Education and has served on boards and committees of various charities and public bodies in the education and health sectors and the construction industry, including the General Pharmaceutical Council’s Accreditation Panel, the Chartered Institute of Legal Executive's Qualifications Committee, Office for Students Teaching Excellence Panel, as non-executive director of RIBA Enterprises Ltd, Chair of Trustees, RIBA Education Fund, and as the employer representative for the 2016 Quality Assurance Agency Subject Benchmark Statement for Agriculture, Horticulture, Forestry, Food, Nutrition and Consumer Sciences. She currently sits on the Quality Assurance Agency’s UK Advisory Panel for Degree Awarding Powers. An architect by training, she worked in private practice in London designing social and private housing. 

Carole leads the organisation’s largest directorate which incorporates fitness to practise (FtP), including triage, investigations, interim orders, case progression and hearings, as well as the GOC’s expert in-house legal team.

Carole has a wealth of experience in senior roles across health regulation, complaints resolution, professional organisations and charities. Before joining the GOC as Acting Director of Regulatory Operations in October 2023, she was the Director of Fitness to Practise at the General Pharmaceutical Council where she led the organisation’s first strategy for managing concerns about pharmacy professionals as well as an extensive improvement programme to meet the PSA’s Standards of Good Regulation. Before that, she was Managing Ombudsman for the Financial Ombudsman Service, held Casework Director roles at the Parliamentary and Health Service Ombudsman and was a Regional Director at the Commission for Patient and Public Involvement in Health. 

Steve is responsible for the Education, Policy, Standards and Communications and Engagement functions. 

Steve has a wealth of experience in consumer and regulation policy, having previously worked as the Head, Policy Development and Research at the Legal Services Board – the oversight regulator for the legal profession in England and Wales – and establishing the Legal Services Consumer Panel, which he led for five years. 

Steve was formerly Head of Fair Markets at Consumer Focus where he managed a policy and public affairs team working on a wide range of issues including financial services, the digital economy, consumer law, redress and enforcement.

 Philipsia provides professional leadership to our People and Culture team and Project Delivery Unit, a centre of excellence in project delivery, as well as developing a continuous improvement function across the organisation.

She has extensive experience in leading delivery of organisational change both within the NHS and the not-for-profit sectors. This has included mergers, organisation redesign, national digital infrastructure changes and operational process changes. As an accredited Change Professional, she has a passion for people focused change, striving always to take people on the journey towards the vision. She is trustee for a small children’s charity and a charity which supports women and families fleeing domestic abuse.