Other concerns we can investigate

An outline of our work around illegal practice and how to raise a complaint about it.

Illegal practice complaints about non-registrants

Illegal practice can include a non-registrant misusing a protected title (for example,  an individual calling themselves an 'optometrist' or 'dispensing optician' when they are not on our register) or undertaking restricted optical activities (for example, carrying out a sight test when not a registered optometrist or medical practitioner).

Although not a specific statutory duty, we may act on reports about alleged illegal optical practice when necessary to protect the public.

We have produced an illegal practice protocol to provide guidance on when we will open an investigation into a report about alleged illegal practice and when we will consider bringing a private prosecution. 

To make a complaint about illegal practice, you can: